Refund Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

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You are entitled to a refund, replacement, or repair if a product is:

• Faulty or damaged

• Not as described

• Unsafe or not fit for purpose
   

We accept returns for change of mind.

• Requests must be made within 30 days of delivery

• Plushies must be unused, unwashed, and in original condition

• Return shipping costs are customer's responsibility

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To request a refund or return, please contact returns@creativezzzz.com.au with your order number and photos if applicable.

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Last Updated: 27 December 2025​